FAQ
Common questions about OpenStay.
Clear answers about what OpenStay is, how the Founding 50 pilot works, and how to get in touch.
Frequently asked questions
What is OpenStay?
OpenStay is a hospitality operating company that supports independent hotel owners. We help owners increase direct bookings, strengthen visibility, simplify operations, and regain control of their business — without franchise dependency.
Is OpenStay a franchise?
No. OpenStay supports independent ownership. We do not franchise hotels, and owners keep their identity and full control over their property.
Is OpenStay a management company?
No. Owners remain in control of their property. OpenStay provides the managed operating layer around the property; day-to-day ownership and authority stay with the owner.
Is OpenStay just a PMS?
No. A PMS is only one component. OpenStay combines technology, operations, visibility, distribution, direct booking strategy, reporting, and ongoing support into one coordinated strategy.
Who is the Founding 50?
The first fifty independent and converting hotels selected to launch with OpenStay and help shape the operating model. Founding properties may receive pilot-specific commercial terms based on property needs and final agreements, along with priority onboarding and direct access to our team.
Will every property qualify?
No. Each qualification request is reviewed for fit, timing, and readiness. We intentionally limit the pilot so we can provide the level of attention each property deserves.
What happens after I submit a qualification request?
Our team reviews your submission and schedules an introductory conversation. From there we complete a mutual fit review and, if there is alignment, move into a participation agreement, onboarding, and implementation.
When does the OpenStay Property Assessment happen?
Each participating property receives a private, property-specific assessment after the formal relationship begins. The assessment becomes the foundation for implementation and ongoing improvement.
How do I contact OpenStay?
Email us at info@openstayhotels.com or submit a qualification request through the Founding 50 form.
Have more questions?
See if your property is a fit for the Founding 50 pilot, or start a conversation with our team.